Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your plumbing issue when you call or fill out a form.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and how long you stay on our site. We use cookies and similar tools to gather this data.
How We Use Information
We use your information to respond to your request, schedule service, and send a technician to your location. We also use it to communicate with you about your appointment, provide updates, and follow up after the job is done.
Your information helps us improve our services, personalize your experience, and send you occasional offers or reminders if you opt in. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you use our site. Cookies are small files stored on your device. They help us make the site work better for you.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not function properly.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to track website traffic and usage patterns. These tools collect anonymous data and help us see what pages are popular and where we can improve.
We may also use third-party services for scheduling, payment processing, or customer support. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We share your information only as needed to provide our services. That means sharing it with our technicians, dispatchers, and trusted partners who help us run our business, like payment processors or software providers.
We may also disclose your information if required by law, to protect our rights, or in the event of a business transfer. We never sell your personal data.
Data Retention
We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and restricted access to personal data.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
User Rights
You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing. To exercise these rights, contact us using the details below.
If you receive marketing emails from us, you can opt out at any time by clicking the unsubscribe link in the email or calling us directly.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date. We encourage you to review this page periodically.